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About BetterThanYourBest.com
Better Than Your Best is a place of extraordinary resources offered to individuals and organizations that want to increase their effectiveness, productivity and joy at work and improve their wholeness, fulfillment and peace as human beings. You will find here what you need to move forward faster in your personal and professional success and beyond your current limitations, including the biggest challenge you face: how to do better than what you think your best is - in anything you undertake.
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Getting People to Do What They Know
Ken Wallace
Remember your first job? Mine was in a Pizza restaurant. One of my tasks was to wipe down the stainless steel oven doors and keep them gleaming because they were in customer view. The manager told me how he wanted it done, how to mix the cleaning solution and how to clean the doors. After a few days of doing this, I found that I could cut down on the amount of cleaning liquid with an increase of elbow grease and still accomplish the results he wanted: gleaming oven doors with no visible streaks -- and I could save the store some money as well. I was excited! The next day he saw me doing it my way, came up to me and said, "I thought I told you how I wanted you to clean these doors." I replied, "Yes, but I thought . . ." he cut me off and said, "I'm not paying you to think, I'm paying you to do what I tell you to do!" . . . keep reading
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